Refund Policy
Returns & Breakages
Our policy lasts 30 days as dictated by the The Consumer Protection Act 68 of 2008.
If 30 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, the item/s must be returned to us at your cost in and in the same condition that you received it. It must also be in the original packaging, where applicable.
Some goods are exempt from being returned. These include any sealed products such as liquid pesticides and other sprays.
If something arrived broken you need to send us proof thereof. Photos from your phone are adequate.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
All refunds are subject to a 15% processing fee due to the fees which we are subject to upon confirmation of your order, and then fees which we are billed when a refund is processed. Courier fees related to the original delivery and return are non-refundable.
Should you opt for a voucher to the same value as the refund then no processing fees will be charged, although delivery fees are still non-refundable.
Sale Items
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during cartage. If you need to exchange it for the same item, send us an email at info@aaiaaibonsai.co.za.
Shipping
To return your product, you can do so by courier to: 64 Hugo Road, Valhalla, Centurion, Gauteng Province, South Africa, 0137.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.
Abandoned Orders
If you opted for the PICKUP option rather than delivery, and you have failed to collect your order within the 30 day period then this order will be considered abandoned and the goods will be restocked. There is no refund or voucher issued for abandoned orders.